PRIVACY POLICY
At OUD SANCTUM, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account or placing an order.
This Privacy Policy explains what information we collect, how we use it, when it may be shared and what choices you may have regarding your personal information.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. WHAT INFORMATION DO WE COLLECT?
When you purchase a product, create an account, contact us or otherwise interact with our website, we may collect information such as:
Your name
Email address
Telephone number
Billing address
Shipping address
Account information
Order and purchase history
Payment-related information
Communications with our customer service team
When you browse our website, certain technical information may also be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages visited
Referring website
Cookie and similar technology information
This information may help us operate our website, improve performance, prevent fraud and understand how customers use our services.
2. HOW DO WE USE YOUR INFORMATION?
We may use personal information for purposes including:
Processing and fulfilling orders
Providing shipping and tracking information
Managing customer accounts
Processing payments
Responding to customer inquiries
Providing customer support
Preventing fraud and unauthorized transactions
Improving our website, products and services
Complying with legal and regulatory obligations
Sending promotional communications where permitted and where appropriate consent has been obtained
We do not use your personal information for purposes that are materially different from those described here without an appropriate legal basis or additional notice where required.
3. CONSENT AND MARKETING COMMUNICATIONS
When you provide personal information necessary to complete a transaction, create an account, arrange delivery or contact customer support, we use that information for those purposes.
Where required by applicable law, we will obtain your consent before sending marketing communications.
If you have subscribed to marketing emails or other promotional communications, you may withdraw your consent or unsubscribe at any time by using the unsubscribe option provided or contacting us.
Withdrawing consent does not affect processing that was lawfully carried out before the withdrawal.
4. CUSTOMER ACCOUNTS
Customers may create an account on our website.
Account information may be used to:
Allow you to log in securely
View your orders
Manage your account information
Save shipping and billing information
Access customer-specific offers or benefits
Improve your shopping experience
You are responsible for keeping your account login details confidential.
5. PAYMENT INFORMATION
Payments may be processed through independent third-party payment providers.
Depending on the payment method selected, your payment information may be transmitted directly to the relevant payment provider for authorization and processing.
OUD SANCTUM does not normally directly store complete credit or debit card details handled by third-party payment processors.
Payment providers may process personal information according to their own privacy policies and security practices.
WooCommerce payment integrations can share data needed to process transactions with the selected payment provider.
6. SHIPPING AND ORDER FULFILLMENT
To deliver your order, we may share necessary information with delivery companies, logistics providers and other service providers involved in order fulfillment.
This information may include:
Customer name
Shipping address
Telephone number
Email address
Order details
Tracking information
We only provide information reasonably necessary to complete the relevant shipping or fulfillment service.
Shipping integrations may transmit customer and order information to shipping providers in order to calculate rates, fulfill orders or provide tracking services.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to provide essential website functions and improve the user experience.
Cookies may be used for purposes including:
Maintaining your shopping cart
Keeping you logged into your account
Remembering preferences
Supporting checkout functions
Measuring website performance
Understanding website usage
Preventing fraud and improving security
Some third-party services may also use cookies or similar technologies.
Depending on your location and applicable law, you may be provided with options to accept, reject or manage non-essential cookies.
WooCommerce itself uses cookies for functions such as shopping carts and customer sessions.
8. DISCLOSURE OF PERSONAL INFORMATION
We do not sell your personal information to advertisers.
We may share personal information with trusted service providers where reasonably necessary to operate our business, including:
Payment processors
Shipping and logistics providers
Website hosting providers
Email service providers
Analytics services
Fraud prevention and security services
Customer support tools
Professional advisers where necessary
We may also disclose personal information if required to do so by law, regulation, court order or other valid legal process.
We may disclose information where reasonably necessary to protect our rights, customers, website security or prevent suspected fraud or illegal activity.
9. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use third-party services.
Once you leave our website or interact with an independent third-party provider, their own terms and privacy practices may apply.
OUD SANCTUM is not responsible for the privacy practices or content of independent third-party websites.
We recommend reviewing the privacy policies of third-party services before providing personal information.
10. SOCIAL MEDIA AND COMMUNICATION SERVICES
Our website may provide links to external platforms such as:
Facebook
Instagram
TikTok
YouTube
WhatsApp
WeChat
If you choose to contact us or interact with us through these platforms, the relevant platform may process your information according to its own privacy policy.
Information submitted through external social media or messaging services may therefore also be subject to the terms and privacy practices of those providers.
11. DATA SECURITY
We take reasonable technical and organizational measures designed to protect personal information against:
Unauthorized access
Loss
Misuse
Disclosure
Alteration
Destruction
Our website may use technologies such as SSL encryption to protect information transmitted between your browser and our website.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
You are also responsible for protecting your password and account credentials.
12. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Processing orders
Providing customer service
Maintaining necessary transaction records
Meeting accounting or tax requirements
Preventing fraud
Resolving disputes
Complying with legal obligations
Retention periods may vary depending on the type of information and applicable legal requirements.
WooCommerce provides store administrators with settings for customer data retention and removal.
13. YOUR PRIVACY RIGHTS
Depending on your country or region, you may have certain rights concerning your personal information.
These rights may include the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request information about how your data is used
Some information may need to be retained where required for legal, accounting, fraud prevention or contractual purposes.
WordPress includes tools that allow administrators to process personal-data export and erasure requests.
To submit a privacy request, please contact us using the details at the end of this policy.
14. INTERNATIONAL DATA TRANSFERS
Because OUD SANCTUM serves customers internationally and may use service providers located in different countries, personal information may be processed or stored outside your country of residence.
Where required by applicable law, we will take reasonable measures designed to ensure appropriate protection for such information.
15. AGE OF CONSENT
Our website and products are intended for users who are legally permitted to make purchases in their country or region.
If you are below the legal age required to enter into a purchase agreement, you should use this website only with the involvement and permission of a parent or legal guardian.
We do not knowingly intend to collect personal information from children in violation of applicable law.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
Changes to our business
New website functionality
Changes in service providers
Legal or regulatory requirements
Changes in privacy practices
The latest version will be published on this page.
We encourage you to review this Privacy Policy periodically.
17. QUESTIONS AND CONTACT INFORMATION
If you would like to:
Ask a question about this Privacy Policy
Request access to your personal information
Request correction or deletion of personal information
Withdraw marketing consent
Make a privacy-related complaint
please contact OUD SANCTUM.
WhatsApp: +86 190 7562 9758
WeChat: +86 191 0664 6557
Head Office & Factory:
No. 168 North Yingbin Avenue,
Dianbai District, Maoming,
Guangdong, China
OUD SANCTUM